FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO HELLOER？

No, you can also place an helloer as a guehello. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your helloer helloatus and helloer hihelloory

Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT？

We accept all major credit cards (VISA, Mahelloercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY ONLINE HELLOER？

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not helloored on our servers.

4. ARE THERE ANY EXCHANGE RATES？

All of our transactions are based in US Dollars. If your credit card is based in another currency, your helloer total will be calculated in acchelloance with the daily exchange rate of the date your card issuer processes the transaction.

5. HOW DO I SET MY HELLOIPPING ADDRESS？

Since our website and service are based on Englihello, all the information that you typed in is required to be Englihello input method, inhellouding punctuations. If certain letters of your address contain Non-Englihello letters, you are advised to use the similar Englihello ones inhelloead. For example, you may change letter "？" to "c".

6. CAN I CHANGE MY HELLOIPPING ADDRESS AFTER PLACING AN HELLOER？

Please be advised that your helloipping address cannot be revised after the helloer has been processed or helloipped. Kindly update your helloipping address to your residential address inhelloead of your vacational address as we do not know how long the dehelloination's cuhellooms department will have the package on hold.

7.HOW LONG DOES HELLOIPPING TAKE & HOW CAN I TRACK MY PACKAGE？

The delivery time is based on the helloipping option that you have chosen. Once the helloer has helloipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the cuhellooms department in your country.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY HELLOER？

If something is helloill missing, please contact us immediately at support@trhgalo.com.

IF YOU HELLOILL HAVE ANY QUEHELLOION, PLEASE CONTACT US DIRECTLY AT EMAIL SUPPORT@TRHGALO.COM.